Terms and Conditions

Private Excursions Iceland. is a tour operator licensed & authorized by the Icelandic Tourist Board and is governed under Icelandic laws.

ID: 630318-1490 Telephone: +354-860-5565. Email: info@privateiceland.is Address: Skólagerði 61, 200 Kópavogur, Iceland.

Payments & Refunds

When booking a tour with us, we require full payment upfront to secure your spot. The good news is, all of our prices are per tour and include VAT and taxes. We want to make your experience as seamless as possible, which is why all extra costs at attraction stops are included in the price, such as parking fees. Just keep in mind that you'll need to pay any admission fees on the spot (such as at Kerið Crater or the Lava Center).

To ensure the utmost security when processing payments, we use a secure payment gateway with SSL security through Let's Encrypt. Rest assured that your transaction is in good hands.

In the unlikely event that a tour does not operate during your stay in Iceland, we offer refunds. Additionally, if a tour is cancelled due to weather conditions, you can opt for a refund or reschedule for another day.

Changes in Reservations and Cancellations

If you wish to change your reservation, we kindly ask that you give us advance notice. We are very flexible and will gladly help with any alterations or changes you would like to make. The sooner you contact us, the better. Cancellations must be made with Private Excursions Iceland directly by email or over the phone.

Cancellations made with less than 24 hours notice will receive no refunds. Cancellations made between 24 and 48 hours notice will receive a 50% refund.

Liability

Private Excursions declines responsibility for any loss, damage, accident, sickness, or changes in schedules caused by weather, strikes, or any other irregularity outside our control. We reserve the right to alter routes or departure times when necessary due to weather.

All personal information provided to the seller will only be used in relation to your booking. For example: if we need to contact you before or after the tour, we will use third-party services to manage your booking and collect reviews.

The Icelandic law requires each passenger to fasten their seatbelt while on board the car. Not complying with the law can lead to expulsion from the car.

Governing Law

These terms are subject to the laws of Iceland. The parties agree that any disputes that arise out of these service terms shall be settled by the District Court of Reykjanes as the exclusive legal venue.

Suggestions and Feedback

At Private Iceland, we take pride in our tours and services and strive to offer the best experience possible to our customers. That’s why we value the opinions of our customers and are always open to comments, feedback, criticism, and suggestions.

Our goal is to provide you with the best tour experience possible, and we understand that hearing from our customers is essential in achieving this. Whether you have a suggestion on how we can improve our services or feedback on your recent tour experience, we encourage you to reach out to us directly via phone (+354-860-5565) or info@privateiceland.is

Your feedback is incredibly valuable to us, and we are committed to responding as quickly as possible to address any concerns or questions.